Cancellation, refund & account credit policy.

All orders are final once submitted and processing has commenced. Atlas begins processing orders shortly after submission. Processing may include automated searches, manual research, applicant invitations, data retrieval, database queries, or transmission of requests to courts, government agencies, laboratories, employers, educational institutions, licensing authorities, record repositories, and other third-party sources. Once processing has commenced, an order cannot be canceled, withdrawn, changed, refunded, or credited except as expressly provided in this policy or required by applicable law.

Processing is considered to have commenced upon the earliest occurrence of any of the following:

• The order is transmitted to Atlas or one of its service providers;
• An applicant invitation, authorization request, or scheduling instruction is issued;
• An automated search, database query, verification request, or manual review begins;
• A request is transmitted to a court, agency, laboratory, employer, school, licensing authority, repository, or other source; or
• Atlas or a third-party provider incurs any cost associated with the order.

The client remains responsible for all charges associated with a submitted order even if the client later determines that the report is no longer needed, the applicant is no longer under consideration, or the order was submitted using incorrect information.

Before submitting an order, the client is responsible for confirming:

• The applicant’s identity and information;
• The screening package, services, and jurisdictions selected;
• That the order is not duplicative;
• That the client has a permissible purpose under the Fair Credit Reporting Act (“FCRA”) and other applicable laws;
• That all required disclosures, authorizations, certifications, notices, and consents have been properly obtained; and
• That the requested screening is lawful and appropriate for its intended purpose.

Orders submitted with incorrect, incomplete, outdated, duplicative, or unauthorized information remain payable. Atlas is not responsible for errors resulting from information supplied by the client, applicant, or another authorized user of the client’s account.

No refund or credit will be issued when an applicant:

• Fails or refuses to provide required information, identification, authorization, consent, or documentation;
• Fails to respond to an invitation or verification request;
• Fails to attend a scheduled collection, examination, or drug test;
• Provides inaccurate, incomplete, inconsistent, or unverifiable information;
• Withdraws from consideration;
• Is no longer being considered by the client; or
• Fails to complete the screening process within the required timeframe.

Atlas may close such an order as incomplete, expired, canceled, or unable to verify. All charges and third-party costs already incurred remain payable.

Court-access charges, clerk fees, motor vehicle agency fees, government charges, laboratory and collection-site fees, registry charges, international search fees, verification fees, vendor charges, and other third-party expenses are non-refundable once incurred or submitted. No refund or credit will be issued merely because:

• A search returns no records;
• Requested information cannot be located or verified;
• A source is unavailable, delayed, closed, nonresponsive, or requires additional information;
• A result is reported as pending, incomplete, inconclusive, canceled, unavailable, or unable to verify;
• The client does not use the report;
• The report does not contain the result anticipated by the client; or
• Completion takes longer than an estimated turnaround time.

Turnaround times are estimates and are not guaranteed. Atlas is not responsible for delays caused by applicants, courts, government agencies, laboratories, employers, educational institutions, vendors, record repositories, or other sources outside Atlas’s reasonable control.

Atlas will consider a billing adjustment only when Atlas verifies that:

• An Atlas system error generated and charged for a duplicate service without a corresponding client submission;
• Atlas charged the client for a service that was never initiated or performed;
• Atlas charged an incorrect amount because of a verified Atlas billing error; or
• A refund or adjustment is required by applicable law.

Client-submitted duplicate orders, incorrect package selections, incorrect applicant information, changed hiring or leasing decisions, and orders submitted by an authorized account user are not Atlas billing errors. Any approved adjustment will be limited to the specific erroneous charge or unperformed component. All other charges remain payable.

To the extent permitted by law, Atlas may provide an approved adjustment as an account credit rather than a cash refund. When applicable law or payment-network requirements require a refund, the refund will ordinarily be returned to the original payment method.

A client requesting review of an alleged billing error must notify Atlas in writing within thirty (30) calendar days after the invoice or transaction date. The request must include:

• The client’s name and account number;
• The applicant or Order ID;
• The invoice or transaction number;
• The specific charge and disputed amount;
• A description of the alleged error; and
• Any supporting documentation reasonably requested by Atlas.

Billing contact:

• Atlas Screening LLC
• Email: contact@atlasscreening.com
• Phone: (917) 275-7712
• Mailing address: 108B New South Rd, Hicksville, NY 11801

Submitting a billing-review request does not suspend the client’s obligation to pay any undisputed amount. Atlas will review the request using its ordering records, system logs, vendor records, communications, and other relevant information.

This policy governs cancellations, refunds, billing adjustments, and financial transactions between Atlas and its clients. It does not limit, waive, condition, or interfere with any applicant’s or consumer’s rights under the FCRA or other applicable law.

Consumers may dispute information in an Atlas consumer report that they believe is inaccurate or incomplete. Atlas will conduct qualifying reinvestigations without charge and take any correction, modification, deletion, notification, or disclosure action required by the FCRA. Consumers will not be charged for submitting a dispute or for any reinvestigation required by law.

Consumer dispute contact:

• Email: compliance@atlasscreening.com
• Phone: (917) 275-7712
• Mailing address: 108B New South Rd, Hicksville, NY 11801

A consumer dispute, reinvestigation, correction, modification, update, or deletion does not automatically establish a billing error or entitle the ordering client to a refund or account credit. Atlas’s fulfillment of its FCRA responsibilities does not eliminate the client’s obligation to pay for services properly ordered and performed. For full details, see our Dispute Resolution Policy.

Clients should submit alleged billing errors to Atlas for review before initiating a payment dispute or chargeback. A chargeback does not automatically eliminate the client’s contractual payment obligation. Atlas reserves the right to provide order records, client certifications, authorization records, system logs, reports, communications, third-party invoices, and related documentation to the applicable payment processor, financial institution, or card network.

Atlas may suspend account access or ordering privileges while an undisputed past-due balance or payment dispute remains unresolved, subject to applicable law and the applicable client agreement.

This policy supplements the Atlas Client Service Agreement, Terms of Use, pricing schedule, order form, and other applicable written agreements. If an executed written agreement directly conflicts with this policy, the executed agreement will control. Otherwise, this policy applies to all orders. See also our Terms of Service and Client Certification.

Atlas may update this policy prospectively. The version in effect when an order is submitted will govern that order unless applicable law requires otherwise. If any provision is determined to be invalid or unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

Client acknowledgment. By submitting an order, the client acknowledges that processing may begin shortly after submission and agrees that, once an order is submitted and processing has commenced, the order is final, non-cancellable, and non-refundable, except as expressly provided in this policy or required by applicable law.